AI Solutions Transforming Customer Experience for 2025 and Beyond
Everest Group will assess how AI-powered communication solutions, like OneMeta's Verbum technology, are redefining customer interactions for Global System Integrators (GSIs), Business Process Services (BPS) providers, and enterprises worldwide. The study will examine AI adoption trends for 2025 and the tangible business value that these innovations can unlock.
"Customer experience is on the brink of a transformative era. AI is set to revolutionize the industry, unlocking immense potential through technologies like real-time language translation. These advancements have the power to redefine how enterprises envision CX delivery, particularly on channels like voice. As we explore use cases for 2025 adoption, Everest Group's research will delve into the value these advancements can deliver to GSIs, BPS providers, and enterprises alike. We're grateful to have OneMeta sponsor this important work as we uncover and explore the potential impact of these innovations across the CX landscape," stated Peter Bendor-Samuel, Founder of Everest Group.
