Findigs
Findigs is an AI-native resident screening platform that automates tenant screening for property managers.
- Business Profile
- Founders & Team6 sources scanned
- Market Size8 sources scanned
- Competitor Research5 sources scanned
- Funding8 sources scanned
- Momentum6 sources scanned
- Customer Sentiment6 sources scanned
- AI Visibility
- Risks & Red Flags2 sources scanned
Summary
Worth a closer lookFindigs is an AI-native tenant-screening platform positioning itself as an automation and fraud-resolution layer for property managers, competing against embedded incumbents like Yardi ScreeningWorks Pro and AppFolio by promising faster decisioning, policy engines and end-to-end workflows. Recent momentum is real: a disclosed $32M Series C (June 2026) on top of a $27M Series B (Mar 2024) brings disclosed funding to $59M, the company reports more than 400,000 units on platform, and it announced affordable-housing workflows and a planned Rent Guarantee while adding Hugh R. Frater to the board — signals of commercial scale and product expansion. The core tension is competitive lock-in (Yardi/AppFolio) plus mixed consumer sentiment (Birdeye 3.7/5; 26 BBB complaints) and attendant AI/bias and regulatory exposure. For a first meeting: validate unit economics, risk transfer for Rent Guarantee, and how its fraud stack materially outperforms Snappt/Leasey.AI/ApproveShield in live portfolios.
Bull case
- Material recent funding and momentum: disclosed $32M Series C (June 2, 2026) following a $27M Series B (Mar 2024), totaling $59M — demonstrates investor follow-on conviction and growth capital to scale product and go-to-market.
- Real-scale presence: management reports more than 400,000 units on platform, indicating meaningful deployment inside property-management portfolios rather than pilot-stage experiments.
- Product differentiation: AI-native automation (policy engine + fraud-resolution workflows) targets operational pain points — faster automated decisions and reduced manual follow-up versus incumbents and specialist vendors.
- Commercial signal and governance upgrade: public product expansion into affordable-housing workflows and a planned Rent Guarantee offering, plus adding Hugh R. Frater to the board, point to deliberate moves to expand TAM and risk-bearing products.
Watch-outs
- Strong embedded incumbents: Yardi and AppFolio offer screening tightly integrated into ERPs — platform lock-in could limit penetration of large enterprise PMs.
- Mixed consumer sentiment and complaints: Birdeye score 3.7/5 and 26 BBB complaints over three years citing intrusive data requests, unexplained denials, fees and slow support — raises operational and regulatory risk.
- Unclear unit economics and runway: no disclosed ACV, ARR, churn, CAC/LTV or burn rate in the materials — cannot assess sustainability of growth or capital efficiency.
- Category visibility gap: not surfaced in unprompted vendor roundups and absent from some category lists, suggesting it is not yet a top-of-mind incumbent despite fundraising.
Questions for the founder
- 1What are current ARR, median ACV, gross retention and net retention rates by customer cohort?
- 2Provide CAC, LTV and payback period; how much of growth is organic vs. paid channel/partner-driven?
- 3How does the fraud-detection stack perform vs. Snappt/Leasey.AI/ApproveShield on concrete metrics (false positives, time-to-decision, manual escalations) and can you share anonymized before/after operator ROI?
- 4What are the claim underwriting assumptions and capital plan for the planned Rent Guarantee (who bears loss, reinsurance, expected loss rate)?
- 5Detail consumer complaint resolution process, deny-explainability, data retention/security controls and any regulatory or legal exposures tied to denials or fees.
Company profile
Customers on site
Pricing
Not publicly disclosed. The company website does not list its pricing on any of the 6 pages we read.
Target segments
Key features
- Tenant Application
Digital rental application that captures identity, income, employment, rental history, pets, guarantors and automatically follows up on missing information.
- Application Evaluation
Instant verification of identity, income and employment using secure data sources; flags fraud, tampering and mismatches.
- Underwriting and Decisioning
Policy-driven screening (credit, background, income-to-rent, co-signers, pet rules) that produces consistent, explainable approval or denial decisions.
- Tenant Placement
Matches qualified applicants to units, manages holds, quotes and preferences to move approved applicants into lease offers.
- Outcome Tracking
Tracks lease conversion, applicant quality and placement outcomes to inform screening criteria and improve NOI.
- Policy Optimization Engine
Identifies high‑risk cohorts (eviction/churn risk) and recommends adjustments to screening criteria.
Stats they publish
Testimonials
“Seeing features I develop improve experiences on both sides—streamlining decisions for property managers while ensuring renters are evaluated fairly —is very rewarding.”
Jae Choe · Engineer“Teamwork is at the forefront of everything we do here. It’s real product innovation. And it’s done by every person at the company.”
Suroosh Wadia · Customer Success Manager“As an immigrant, I know what it’s like to rent with no credit history or rental history. Now I get to fix things for people like me.”
Darya Strok · QA Manager“I love that I get to have an impact on an early stage company. We’re doing foundational design work to make a better product.”
Doug Monteiro · Senior Product Designer“We estimate there are now 15,000 to 25,000 man-hours we can focus elsewhere.”
Josh · Technology and Strategy“I'm relieved I don't have to spend time chasing down documents now.”
Teressa · Director of Real Estate Services
Social accounts
Corporate identity & contact
- Trade name
- Findigs, Inc.
- Registered address
- 636 Broadway Suite 1200 New York, NY 10012
- [email protected]
Founders & Team
11- Stephen CarrollFounderCo-Founder & CEOPrior: Co‑Founder & COO of Seated (acquired by OpenTable in 2018); earlier roles at Nomura Securities and internships at First Round Capital and Graham Partners; studied political science at Colby College.
- Keith GilvarCo-Founder and Head of Product
- Jason JhoCTO
- Brendan PhillipsSenior Revenue Operations Manager
- James ChungInvestor
- Richard Philpot IIISenior Director
- Chris PiuggiSenior Director, Engineering
- Grace DoeringHead of GTM
- Dave JochimChief Operating Officer
- Jae ChoeEngineer
- Suroosh WadiaCustomer Success Manager
Findigs names Stephen Carroll as Co‑founder & CEO; public profiles and structured data (Crunchbase, The Org) list additional senior leaders including product, engineering and GTM heads as well as a recently hired COO. Founder attribution beyond Stephen is primarily found in aggregator profiles rather than the company's About page.
- Findigs' own About page does not list a canonical founder roster; many co‑founder / leadership claims come from aggregator profiles (Crunchbase, TheOrg, Tracxn).
- Keith Gilvar and (per some aggregators) William Cowen are listed as co‑founders on aggregator sites, but those co‑founder claims were not present on Findigs' About page — Keith is therefore marked is_founder=false here (aggregator-only).
- Some names (e.g., team members shown on Crunchbase/TheOrg) were taken from third‑party structured profiles rather than a centralized company team page; role titles are reported verbatim from those sources.
- No verbatim LinkedIn profile URLs appeared in the supplied text, so linkedin_url is null for all entries.
Market Size
The vendor-addressable market for Findigs is the background-check software market (software/vendor revenue, not total tenant GMV). Published research values the global background-check software market at USD 4.82B (2025); North America equals ~USD 1.88B (39.1%). Without public ACV/pricing for Findigs, a bottom-up SAM cannot be constructed; using the North America software market as the SAM is the defensible top-down slice. A conservative SOM scenario of ~1% of the North America market implies ≈USD 18.8M revenue in three years (scenario, not a forecast).
- Grand View Research ↗As of 2025, the global background check software market is valued at approximately $4.82 billion, with North America accounting for 39.1% of this market. · Global (North America share quoted) · 9.9% CAGR
- Global background-check software market (reported)USD 4.82 billion (2025)Grand View Research — https://www.grandviewresearch.com/industry-analysis/background-check-software-market-report
- North America share of global market39.1% (used to derive NA market ≈ USD 1.88B)Grand View Research — https://www.grandviewresearch.com/industry-analysis/background-check-software-market-report
- Number of property management companies in the U.S.≈ 326,000 companies (2024)B2BReviews — https://www.b2breviews.com/how-many-property-management-companies-are-there/
- Number of property managers in the U.S.≈ 429,600 (2022)CareerExplorer — https://www.careerexplorer.com/careers/property-manager/job-market/
- Findigs ACV/pricingNo public ACV/pricing found (cannot perform bottom-up SAM)Findigs public materials / site (no pricing captured)
- SOM share assumption1.0% of SAM over 3 yearsScenario assumption: conservative capture given growth-stage company (~91 employees), some customer traction claims but no disclosed ARR; market is fragmented so single-digit share is realistic to model.
- TAM is the background-check software market (software vendor revenue). Other published figures (e.g., broader 'background check services' or 'tenant screening services') cover larger, different revenue types (services, labs, or broader screening) and are not used as the primary TAM because they include non-software revenue.
- SAM was taken as the North America slice of the global background-check software market because no U.S.-specific software figure was published in the sourced material; North America includes Canada, so SAM slightly overstates a strictly U.S.-only addressable market.
- No Findigs ACV/pricing was available publicly, so a rigorous bottom-up SAM (customer count × ACV) could not be built — that would materially improve confidence if provided.
- SOM is a scenario (≈1% of SAM over 3 years) based on company stage and market fragmentation; it is intentionally conservative and lowest-confidence.
- Source figures are from market-research reports and forecasts (years and methodologies vary); users should treat CAGR/forecast numbers as vendor projections rather than audited market tallies.
Competitors
Top 5Competitive set ranges from embedded enterprise players (Yardi, AppFolio) to niche fraud and verification specialists; Findigs sits as an AI-native, end-to-end automation layer optimizing policy, speed, and fraud resolution for property managers.
- Yardi ScreeningWorks Proyardi.com ↗Enterprise-grade screening embedded in Yardi ERP; Findigs competes by offering faster, AI-driven automated decisions and policy optimization versus Yardi's platform lock-in.
- AppFolio (tenant screening)appfolio.com ↗Screening integrated into AppFolio property management; Findigs wins on standalone automation, advanced fraud detection and quicker decisioning for non-AppFolio operators.
- Snapptsnappt.com ↗Specialized document-fraud and ID verification; Findigs bundles fraud detection into full automated workflow, reducing manual follow-up and decision friction.
- ApproveShieldapproveshield.com ↗Manual, primary-source verification for complex cases; Findigs trades some verification depth for speed, automating decisions and policy optimization at scale.
- Leasey.AIleasey.ai ↗AI-driven screening with biometrics and multi-bureau credit; Findigs differentiates with end-to-end automation, policy engines, and broader fraud-resolution workflows.
Funding
- Series B$27MMar 04, 2024Business Wire
- Series C$32M2026-06-01Frontier Venture Capital leadNyca Partners leadRPM Ventures leadWestern Technology InvestmentCrunchbase ↗
Findigs disclosed a $32M Series C (June 2026) — Crunchbase lists the Series C (2026-06-01) with Frontier Venture Capital, Nyca Partners and RPM Ventures as leads — and earlier announced a $27M Series B (Mar 2024). The two dated rounds in the supplied material sum to $59M, though reported totals in press/aggregators differ.
- Series C details are anchored on Crunchbase structured data (listed above) and corroborated by multiple press releases; the Crunchbase entry was used as canonical for the Series C metadata.
- The $27M Series B is asserted in a Business Wire press snippet included in the material, but no explicit [SOURCE <url>] marker was provided for that Business Wire snippet in the supplied text (url set to null).
- Company/press statements conflict on total funding: the company press release / Markets Insider copy claims total funding is $80M after the Series C, Tracxn previously listed total funding of $48M over 2 rounds — the itemized rounds here sum to $59M. The discrepancy suggests missing or differently-counted rounds/follow-ons in available records.
- Some investor names (Streamlined Ventures, Activant Capital, Colle Capital Partners, Expa, etc.) appear in aggregator pages as investors in Findigs but are not explicitly tied to a specific round in the supplied excerpts.
- Amounts and dates are only recorded when explicitly stated in the supplied text; foreign-currency rounds or obscured amounts (e.g., masked values in Tracxn snippets) were not converted or guessed.
Momentum
- FundingJune 02, 2026Findigs closed a $32M Series C round led by RPM VenturesMarkets Insider (GlobeNewswire) ↗
- MilestoneJune 02, 2026Findigs reports the platform now covers 400,000+ rental unitsMarkets Insider (GlobeNewswire) ↗
- LaunchJune 02, 2026Company announces plans to expand affordable-housing support and launch Rent Guarantee productsMarkets Insider (GlobeNewswire) ↗
- HireJune 02, 2026Hugh R. Frater named to Findigs' boardCommercial Observer
- FundingJune 13, 2024Findigs announced a $27M Series B financing led by Nyca PartnersGunderson Dettmer (client news) ↗
Findigs announced a $32M Series C on June 2, 2026 and signaled product expansion (affordable-housing workflow support) plus a planned Rent Guarantee offering while reporting more than 400,000 units on its platform; the company also named Hugh R. Frater to its board. The round and accompanying product/market moves show accelerating commercial and product momentum since its 2024 Series B.
- Most 2026 coverage derives from the company press release and syndicated outlets that republished it; independent investigative reporting is limited in the provided texts.
- One board appointment sentence is reported via trade press (Commercial Observer) with no source URL provided in the supplied material.
- Some earlier funding dates are reported on legal or profile pages (Gunderson Dettmer) whose page date differs from other funding databases; dates used are those stated on the cited pages.
Customer Sentiment
11- Reduces application processing timeProperty-management customers report substantial time savings and fewer manual hours after adopting Findigs.“Findigs has allowed us to cut application processing time in half.”FeaturedCustomers ↗
- Automatic document analysis / fraud detectionSome customers praise the platform's document analysis for improving fraud detection and confidence in decisions.“Automatic document analysis has provided our team with more security and confidence in detecting fraudulent applications.”FeaturedCustomers ↗
- Easy for applicants / clear requirementsAt least one property-management testimonial says the system is easy to use and makes requirements clear for applicants.“The system is easy to use for applicants and makes it very clear what information is required.”FeaturedCustomers ↗
- Responsive chat support (reported)A tenant-facing review reports a fast, helpful chat interaction that resolved an ID verification issue.“Chat replied in under five minutes, kindly walked me through verifying my ID, and confirmed with screenshot”RealReviews.io ↗
- Strong vendor testimonials / high B2B scoresVendor-curated reference sites show high satisfaction scores from named customers and case-study style testimonials.“We estimate there are now 15,000 to 25,000 man-hours we can focus elsewhere.”FeaturedCustomers ↗
- Intrusive data/access requestsMultiple reviewers report Findigs asks for sensitive credentials or access to bank/payroll/tenant portals as part of screening.“They were asking for very sensitive information like username and password for bank accounts and payroll login.”BBB (customer reviews) ↗
- Nonrefundable application fees / billing disputesUsers report paying application fees that are nonrefundable and difficulty obtaining refunds or responses after paying.“DO NOT DO IT!!! After applying for a rental with this company, I never got any response. I paid the required application fee and pretty much gave them my sensitive personal information as required.”BBB (customer reviews) ↗
- Denied applications despite qualifying docs/creditSeveral applicants report being denied even with adequate income and high credit scores; reviewers call denials unexplained.“I make well over the amount asked and my credit is 800+ from all three credit rating companies. The website indicated "Reviewing" for over a week. Finally, it was denied.”BBB (customer reviews) ↗
- Cumbersome / slow application process and poor supportMultiple reviewers describe the process as long, stressful, and lacking phone support or clear help, causing delays and frustration.“Too stressful & cumbersome! I've filled out many rental ... would rate this the worst application process I've ever experienced!”BBB (customer reviews) ↗
- Document handling / security concernsAt least one reviewer alleges Findigs does not retain signed documents and that documents could be altered, raising security concerns.“They do not keep a copy of your signed documents and allow scammers to alter documents with your signature. BEWARE”RealReviews.io ↗
- Unclear credit-check impactA complaint flags lack of clarity around whether credit checks are soft or hard and the claimed impact on consumer credit.“While Findigs is clear that <strong>applications are none refundable they are not honest about their credit check policy and impacts on your credit</strong>.”BBB (complaints) ↗
Customer sentiment is mixed: property-management customers and vendor testimonials praise time-savings, fraud-detection, and operational efficiency, while many renter-facing reviews (BBB, consumer sites) report intrusive data requests, unexplained denials, nonrefundable fees, slow support, and document/security concerns.
- Signal is mixed across audience types: tenant-facing complaint sites (BBB, consumer review sites) show many negative reports, while vendor-curated B2B testimonial sites show strong positive ROI statements.
- Several positive ratings come from curated/customer-reference platforms (FeaturedCustomers) which can be biased; some consumer complaints are on official BBB complaint pages.
- Not all platform excerpts had explicit source URLs in the text; a few ratings included here (PissedConsumer) have no direct URL available in the material.
- Some review content conflates different audiences (renters vs. property managers) and may reflect opposing user experiences of the same product.
AI Visibility
We ask ChatGPT WITH web search about the company and show its answers plus the sources it cited — the real AI-search experience. The key signal is share of voice: does the company come up when AI is asked about its space, not just when asked by name.
Models asked ChatGPT · web search
Accuracy of what AI said: Accurate — Correctly identifies Findigs as an AI-native resident-screening platform and lists its core services, size range, and recent Series B funding.
Findigs is a New York-based company specializing in rental screening and decisioning services for the property management sector. Founded in 2018 by Stephen Carroll and Keith Gilvar, Findigs offers an AI-native platform that automates tenant screening processes, aiming to enhance efficiency and reduce fraud for property managers and renters. (linkedin.com)
Services Offered: Findigs provides a comprehensive suite of services, including:
- Fraud Protection: Safeguards against fraudulent rental applications.
- Identity Verification: Confirms applicant identities through advanced checks.
- Income Verification: Assesses applicants' financial stability.
- Document Analysis: Reviews and verifies submitted documents.
- Pet Verification: Manages and verifies information regarding tenants' pets.
These services cater to various housing sectors, including single-family, multifamily, affordable housing, and student housing.
Company Size and Stage: As of recent reports, Findigs employs between 51 and 200 individuals. The company has raised approximately $45.47 million across multiple funding rounds, with the latest being a Series B round in June 2024, where they secured $27 million. (cbinsights.com)
Notable Facts:
- Efficiency Metrics: Findigs reports a median decision time of 3.4 hours for applications, an 80% average reduction in eviction rates, and a 45% rate of applications processed outside of business hours.
- Customer Feedback: The company has received mixed reviews. On Trustpilot, Findigs holds an average rating of 3.4 out of 5 stars from over 1,000 reviews, with 59% being 5-star ratings and 19% being 1-star ratings. (trustpilot.com)
Findigs continues to focus on enhancing the rental experience by providing tools that foster trust and efficiency between property managers and residents.
Here is a concise list of notable companies and products in the resident-screening space:
- TransUnion SmartMove: Offers credit reports, criminal background checks, eviction records, and an Income Insights feature to estimate applicant income. (askdoss.com)
- RentSpree: Provides comprehensive tenant screening services, including TransUnion credit reports, rental history, and background checks, with automated compliance features. (rentspree.com)
- Buildium: Integrates tenant screening into its property management platform, offering credit and background checks through TransUnion. (nyrentownsell.com)
- Avail: Provides resident screening as part of its property management platform, supporting applicant applications, approvals, and leasing workflows. (gitnux.org)
- Entrata's ResidentVerify: Integrates applicant screening into the application process, offering automated workflows and fraud protection. (entrata.com)
- First Advantage Corporation Resident Solutions: Offers comprehensive tenant background checks, including credit reports, criminal background checks, rental history, and identity verification. (lexingtonlaw.com)
- VERO: Provides a full-stack Risk Operating System for multifamily operators, unifying identity verification, income verification, credit and criminal checks, and AI-powered decision support. (rentwithcosign.com)
- RentPrep: Offers tenant screening services with features like full credit reports, nationwide eviction reports, and a large landlord community for support. (nyrentownsell.com)
- E-Renter: Provides FCRA-certified tenant screening services, including credit reports and background checks, ensuring compliance with legal standards. (nyrentownsell.com)
- TenantCloud: Offers tenant screening services as part of its property management software, including credit and background checks. (gitnux.org)
When considering companies and products in the resident-screening space, here are several reputable options:
- TransUnion SmartMove: This service offers comprehensive tenant screening reports, including credit checks, criminal background checks, and eviction histories. It features a ResidentScore tailored for rental decisions and an Income Insights report to assess applicants' financial capacity. Pricing ranges from $25 to $48 per screening, depending on the package selected. (rentspree.com)
- RentSpree: RentSpree provides a broad range of screening services, covering 37 states and Washington D.C. Reports typically return within two hours and include bank-verified income, automatic reference checks, and ID uploads. The service is free for agents and landlords, with applicants paying $39.99 plus an optional $10 for additional verification features. (rentspree.com)
- ResidentVerify by Entrata: This platform integrates applicant screening into the application process, offering automated workflows, compliance support, and fraud protection. It allows for customizable screening criteria and integrates with various property management systems. (entrata.com)
- First Advantage Corporation Resident Solutions: Serving over 35,000 partners in more than 200 countries, First Advantage offers comprehensive tenant background checks, including credit reports, criminal background checks, rental history, and identity verification. (lexingtonlaw.com)
- VERO: Designed for multifamily operators, VERO provides a full-stack Risk Operating System that unifies identity verification, income verification, credit and criminal checks, document fraud detection, and AI-powered decision support into a single applicant workflow. It integrates with platforms like Yardi, Entrata, RealPage, and Rent Manager. (rentwithcosign.com)
- Accurate Background: Tailored primarily for mid- to large-sized businesses, Accurate Background offers a robust range of employment checking features via a secure, cloud-based platform. It supports real-time background check tracking and integrates with over 70 applicant tracking systems. The platform ensures legal compliance with frameworks such as FCRA, GDPR, and CCPA. (techradar.com)
- HireRight: A global background screening company based in Nashville, Tennessee, HireRight offers comprehensive background check services. The company became public via an initial public offering in 2021 and was acquired by private equity firms General Atlantic and Stone Point Capital in 2024. (en.wikipedia.org)
When selecting a resident-screening service, consider factors such as the depth of background checks, integration capabilities with your existing systems, compliance with legal standards, and the specific needs of your property management operations.
Findigs was not surfaced unprompted in the category or recommendation lists but the assistant's direct answer about the company aligns with the provided company profile and can be relied on for basic facts; however, absence from the unprompted lists suggests it isn't a top-of-mind incumbent in broadly cited vendor roundups. For a VC, the direct description is useful, but do not infer market prominence from the category outputs.
- AI/web-sourced outputs vary by run and can rely on company PR or secondary aggregators.
- Category/recommendation lists often favor large incumbents or widely indexed vendors and may omit newer or niche players.
- Funding, headcount, and metrics can change quickly; verify those with primary sources (cap table, investor reports) before investment decisions.
Risks & Red Flags
- ReputationmediumBetter Business Bureau reports multiple customer complaints against Findigs, including claims about screening practices and data handlingBetter Business Bureau ↗
- PresslowJune 2026Commercial Observer reported Findigs' $32 million Series C and noted industry challenges around AI bias and accountabilityCommercial Observer ↗
Publicly reported signals are limited to consumer complaints logged with the BBB (26 complaints over three years) and press coverage noting industry-wide AI bias/accountability risks alongside Findigs' recent Series C. No public lawsuits, regulatory fines, security breaches, or corporate-distress events involving Findigs were found in the reviewed sources.
- The BBB complaint count and themes are drawn from the organization's complaint listings; individual complaints vary in severity and outcome.
- The Commercial Observer item primarily covers Findigs' financing and references broader industry risks (AI bias); it does not report a specific legal or regulatory action against Findigs.
- No evidence of lawsuits, regulatory investigations, fines, major security incidents, or workforce/key-executive departures for Findigs was found in the reviewed sources — an absence of public reporting is not a guarantee of no issues.
Compiled by AlgoTurk from public web sources · . Not investment advice.