Basata
Basata provides 24/7 AI virtual agents that automate healthcare back-office tasks like processing referrals and answering patient calls.
- Business Profile
- Founders & Team5 sources scanned
- Market Size9 sources scanned
- Competitor Research5 sources scanned
- Funding6 sources scanned
- Momentum5 sources scanned
- Customer Sentiment7 sources scanned
- AI Visibility
- Risks & Red Flags1 source scanned
Summary
Worth a closer lookBasata is an AI-first healthcare virtual-agent vendor that automates referral processing and patient calls with 24/7 autonomous agents — a wedge that targets operational cost reduction in provider back offices rather than the broad communications/playbook of incumbents. The company has meaningful momentum: a $21M Series A led by Basis Set Ventures (May 8, 2026), PitchBook-tracked total funding ~ $23.8M, and public claims of serving 500,000+ patients, which together suggest product-market traction beyond an experimental pilot. That said, Basata sits opposite entrenched players — Klara, NexHealth, SolutionReach, Weave and Emitrr — who win on deep EHR/PMS integrations and incumbent reach; the central tension is whether Basata’s autonomy and AI accuracy translate into measurable ROI and durable integration hooks. First meeting ask: demo the agent on live workflows, customer references showing cost/time savings, and unit economics (ACV, churn, LTV:CAC).
Bull case
- Closed a $21M Series A on May 8, 2026 led by Basis Set Ventures with participation from Cowboy Ventures, PHX Ventures, Zenda Capital and Victoria Treyger — signal of institutional investor conviction.
- Publicly reported serving 500,000+ patients, indicating deployments beyond a single pilot and giving early evidence of end-user reach.
- Founding team combines AI/technical talent (two PhD co-founders, a CTO) with clinical and growth experience (Director of Growth is a registered nurse), aligning product, clinical workflow and GTM perspectives.
- Clear product differentiation: 24/7 autonomous AI virtual agents focused on live call/referral automation rather than the integration-heavy workflow tooling of Klara, NexHealth, SolutionReach, Weave and Emitrr.
Watch-outs
- Crowded incumbent-heavy category — Klara, NexHealth, SolutionReach, Weave and Emitrr are stronger on EHR/PMS bi-directional integrations and existing provider relationships.
- No credible, attributable public customer reviews or case studies found — customer sentiment and referenceability are unverified despite the 500k+ patient claim.
- Pricing, ACV, unit economics and runway details are undisclosed (PitchBook total ~$23.8M implies earlier rounds but financial durability is unclear).
- Limited discoverability in market maps and assistant recommendations suggests Basata is not yet top-of-mind for buyers compared with established vendors.
Questions for the founder
- 1What is the typical ACV, contract length, and average deal size for your deployments?
- 2Who are three referenceable provider customers (names and contacts) where agents are live and producing measurable savings — and what are the pre/post metrics?
- 3Which EHRs/PMSs do you support with bi-directional integrations today and how deep are those integrations (read/write vs scheduled exports)?
- 4What regulatory/compliance certifications and security audits (SOC2, HITRUST, HIPAA BAAs) are in place?
- 5How will the $21M Series A be allocated and what runway/headcount plan does that funding support?
Company profile
Customers on site
Pricing
Not publicly disclosed. The company website does not list its pricing on any of the 6 pages we read.
Press
Target segments
Key features
- Automate Your Inbox
Processes unstructured documents (faxes, referrals, lab orders, record requests) so new patient referrals are handled in minutes.
- Close the Loop
Automatically requests missing information from providers and sends requested medical records/notes to complete referrals.
- Integration
Connects with EHR/EMR systems to push extracted data and automate chart creation without downtime.
- Dashboard
Analytics dashboard to track practice efficiency and administrative performance.
- Create Patient Charts
Extracts patient details from incoming referrals and creates patient charts in the EHR/EMR.
- Automate Your Call Center
AI voice agents and chatbots that answer patient calls and schedule per practice rules and scheduling logic.
Stats they publish
Testimonials
“Before Basata, we had a backlog of 500+ unprocessed referrals, some waiting for months. We couldn’t keep up. Once Basata came in, the backlog went to zero. Now every referral is processed in minutes. We’ve seen an 18% boost in new patient conversions because patients get in right away. Basata transformed our patient care.”
Rich Bondi · CEO, Southwest Cardiovascular Associates“Basata has transformed our workflow and we are now able to process patient referrals and faxes 6X faster and more efficiently! Basata's service and their efficiency in listening to our needs and integrating with our systems has been truly impressive.”
Elizabeth Saylor · CEO, Phoenix Heart Administratve Expert
Compliance & certifications
Corporate identity & contact
- [email protected]
Founders & Team
7- Kaled AlhanafiFounderCo-founder & CEO
- Chetan Patel, PhDFounderCo-founder & PresidentPhD; former principal engineer at Medtronic.
- Vivin Paliath, PhDFounderCo-founder & CTOPhD (Computer Science).
- Robert Skinner, RNDirector of GrowthRN.
- Erin KilkennyDirector of Strategic Partnerships
- Christina KehoeMarketing Director
- Ayub HanafiCustomer Success Manager
Basata's public leadership roster lists three co-founders — Kaled Alhanafi (Co-founder & CEO), Chetan Patel, PhD (Co-founder & President), and Vivin Paliath, PhD (Co-founder & CTO) — plus growth, partnerships, marketing, and customer-success leads. The company page names seven individuals in leadership and core roles.
- Founders and roles are taken from Basata's own 'About / Team' page; Tracxn lists a different 'Basata' (Shruti Vishnoi) that appears to be an unrelated company and was not used.
- Background details beyond job titles are sparse on the company page; Chetan's prior role at Medtronic and Vivin's PhD are stated in PR coverage but the company page is the authoritative source for founder designation.
- No LinkedIn profile URLs or exhaustive org chart were provided; the team may be larger than the seven people listed on the public team page.
Market Size
Basata competes in the AI-powered healthcare virtual assistant / virtual-agent software market. Published top-down estimates for that software category vary but cluster around low‑single‑billion USD globally in 2025 (examples: US$1.86B — MarketsandMarkets; US$1.17B — 360iResearch). A grounded bottom-up SAM and a near-term SOM cannot be produced because Basata's ACV / pricing was not publicly available.
- MarketsandMarkets ↗US$1.86 billion (2025); projected US$8.85 billion by 2030; CAGR 36.6% (2025–2030) · Global · 36.6% CAGR
- 360iResearch ↗USD 1.17 billion (2025); projected USD 3.86 billion by 2032; CAGR 18.53% · Global · 18.53% CAGR
- Precedence Research ↗USD 640.95 million (2025); projected USD 4,680.01 million by 2034; CAGR 24.72% (2025–2034) · Global · 24.72% CAGR
- U.S. health systems (count)397 health systems in the U.S. (2025, AHA)https://www.aha.org/infographics/2025-06-18-fast-facts-us-health-systems-2025-infographic
- U.S. hospitals (count) / system affiliation6,093 U.S. hospitals total; 4,157 (≈68%) are system-affiliated (2025)https://www.beckershospitalreview.com/finance/nearly-70-of-hospitals-now-belong-to-a-health-system-7-things-to-know/
- North America market share (used only to show regional concentration)North America ~42.8% share of AI in virtual medical assistants market (MarketsandMarkets, 2024)https://www.marketsandmarkets.com/Market-Reports/ai-in-virtual-medical-assistants-market-164416014.html
- Basata ACV / pricing (critical missing input)No public annual-contract-value (ACV) or pricing found for Basata — unable to compute bottom-up SAM.No published pricing located on basata.ai or public filings
- Top-line TAM is a published global figure for the AI/virtual-medical-assistant software market; none of the cited vendor reports published a U.S.-only dollar figure for this precise software category in the provided extracts, so the U.S. slice must be estimated separately (not done here).
- Published estimates vary materially by vendor and by exact market-definition ("healthcare virtual assistants" vs "health intelligent virtual assistants" vs "AI in virtual medical assistants"); comparability is imperfect.
- SAM (serviceable addressable market) is intentionally null because Basata's ACV / published pricing could not be found; a bottom-up SAM requires number-of-customers × ACV.
- SOM is null because there is no grounded SAM nor public traction (no disclosed ARR or customer counts) that would support a credible obtainable-share scenario; any share figure would be speculative.
- Some source reports are paywalled or are market-research products with differing methodologies; CAGR and category scope differ across reports — treat TAM ranges as indicative, not precise.
Competitors
Top 5Set dominated by patient-communication incumbents and practice-management integrators; Basata sits as an AI-first virtual-agent specialist offering autonomous call/referral automation versus integration-heavy, workflow-centric competitors.
- Emitrremitrr.com ↗HIPAA patient communications (SMS, VoIP, scheduling). Basata differentiates with 24/7 AI virtual agents automating calls/referrals; Emitrr wins on broad compliance/toolset.
- Klaraklarasystems.com ↗Secure patient messaging and EHR-integrated workflow automation. Basata offers higher autonomy with AI virtual agents; Klara wins on provider collaboration and established EHR workflows.
- NexHealthnexhealth.com ↗Scheduling, payments, forms and real-time EHR bi-directional sync. Basata focuses on AI-driven live agent automation; NexHealth wins on deep EHR/PMS integrations.
- SolutionReachsolutionreach.com ↗Patient engagement platform (reminders, surveys, content) with broad PMS integrations. Basata adds autonomous AI agents; Solutionreach wins on incumbent reach and integration breadth.
- Weaveweave.ai ↗Unified practice communications with VoIP, texting, payments. Basata's advantage is AI-driven automated patient calls and referral processing; Weave stronger as all-in-one phone/payment platform.
Funding
- Series A$21MMay 8, 2026Basis Set Ventures leadCowboy VenturesPHX VenturesZenda CapitalVictoria TreygerPR Newswire ↗
Basata publicly announced a $21M Series A on May 8, 2026 led by Basis Set Ventures with participation from Cowboy Ventures, PHX Ventures, Zenda Capital and Victoria Treyger. PitchBook reports a higher company total (~$23.8M), implying at least one earlier, undisclosed financing beyond the documented Series A.
- Only one explicit financing event is documented in the supplied texts: the $21M Series A (May 8, 2026).
- Company press materials state total funding of $24.5M while PitchBook lists $23.8M; the itemized round-sum ($21M) is lower than those totals, indicating missing earlier rounds or discrepancies between sources.
- Investor lists vary slightly across sources; the Series A participants here are those explicitly named in the company press release and multiple press articles.
- Amounts/rounds prior to the Series A are not described in the provided texts and therefore are not itemized here.
Momentum
- FundingMay 8, 2026Basata announced a $21M Series A led by Basis Set Ventures (bringing total funding to $24.5M).PR Newswire ↗
- PressMay 11, 2026Venture media coverage reports Basata completed a $21M Series A to tackle healthcare administrative inefficiencies.VentureBurn ↗
- PressMay 10, 2026The SaaS News reports Basata raised $21M in Series A, bringing total funding to $24.5M and will use the funds to scale its AI-driven healthcare operations platform.The SaaS News ↗
- MilestoneMay 8, 2026Basata reported it has served more than 500,000 patients to date (including 100,000 in the past month).PR Newswire ↗
Basata announced a $21M Series A on May 8, 2026 and publicly reported serving 500,000+ patients, with immediate press follow-up across multiple outlets in May 2026 — evidence of fundraising-fueled growth and heightened market visibility.
- Most public signals in the last 24 months center on the May 2026 Series A and related PR; there are few dated, independent product- or customer-specific announcements beyond the funding and reported usage milestone.
- Some pages in the crawl reference an unrelated Tanzanian agency (BASATA); care was taken to exclude those unrelated items.
Customer Sentiment
No credible public customer reviews could be tied specifically to basata.ai's healthcare virtual-agent product. Public reviews under the name “Basata” on multiple platforms refer to other businesses (retail, hospitality, individual medical practice) or to employee feedback, so customer sentiment for basata.ai is indeterminate.
Reviews found online under the name “Basata” largely concern different entities: basata.in (a clothing/lace retailer; Trustpilot and the retailer’s own site), Basata Eco Lodge (TripAdvisor), and Dr. Samir Basata (Birdeye/Google).
Glassdoor entries exist for a company named Basata (employee reviews, HQ listed as Cairo) but these are employee-employment impressions, not customer feedback on a healthcare AI product.
App Store mentions of an app called “Basata” include payment and customer-service complaints but do not clearly identify basata.ai or its healthcare virtual-agent product — the connection is ambiguous.
Because of name collisions and the absence of reviews explicitly referencing basata.ai or its healthcare virtual agents, there is insufficient public customer-review signal to judge product sentiment.
AI Visibility
We ask ChatGPT WITH web search about the company and show its answers plus the sources it cited — the real AI-search experience. The key signal is share of voice: does the company come up when AI is asked about its space, not just when asked by name.
Models asked ChatGPT · web search
Accuracy of what AI said: Accurate — The assistant correctly summarizes Basata's product (AI virtual agents for healthcare admin), founders, and the recent $21M Series A as reported in press sources.
Basata is an AI-driven company based in Tempe, Arizona, specializing in automating administrative workflows for healthcare practices. Their platform employs AI agents to handle tasks such as processing referrals, managing patient intake, scheduling appointments, and conducting follow-ups, thereby reducing reliance on traditional methods like fax machines and phone calls. (morningstar.com)
The company was co-founded by CEO Kaled Alhanafi and CTO Vivin Paliath, Ph.D. (stackwho.com) As of recent reports, Basata has a team size ranging from 2 to 10 employees. (linkedin.com)
In May 2026, Basata secured a $21 million Series A funding round led by Basis Set Ventures, with participation from Cowboy Ventures, PHX Ventures, Zenda Capital, and Victoria Treyger. This investment brought the company's total funding to $24.5 million. (morningstar.com)
To date, Basata has served over 500,000 patients, including 100,000 in the past month alone. Healthcare practices utilizing Basata's platform have reported processing 100% of incoming referrals on the same day and unlocking 50% more administrative labor capacity. (morningstar.com)
The company's mission is to rebuild the operational layer of American healthcare by making administrative processes fully autonomous, thereby enhancing efficiency and patient care. (morningstar.com)
Here is a concise list of notable companies and products in the healthcare virtual agents space:
- Amazon Web Services (AWS): Provides HIPAA-compliant cloud services and AI tools like Amazon Lex and Amazon Transcribe for healthcare virtual assistants. (sphericalinsights.com)
- Nuance Communications (a Microsoft subsidiary): Offers clinical documentation and ambient clinical intelligence platforms, including the DragonBox portfolio. (dataintelo.com)
- Sensely Inc.: Develops virtual health assistants that use avatars and speech recognition to assess patient symptoms and guide care. (sphericalinsights.com)
- HealthTap Inc.: Provides telehealth services with AI-powered virtual assistants for patient engagement and care coordination. (en.wikipedia.org)
- CareVox: Offers autonomous clinical AI agents for empathetic, HIPAA-compliant patient interactions, including voice calls and avatars. (carevox.ai)
- Innovaccer: Provides an AI platform that unifies healthcare data and offers autonomous AI agents for various healthcare applications. (en.wikipedia.org)
- Teladoc Health: Delivers virtual healthcare services, including telehealth and AI-driven patient engagement tools. (en.wikipedia.org)
- Maven Clinic: Utilizes AI tools like Maven Intelligence to integrate virtual clinics, care programs, and benefits services for women's and family health. (en.wikipedia.org)
- Infinitus Systems: Launched voice AI agents for healthcare to automate calls, reduce administrative burdens, and improve access to services. (grandviewresearch.com)
- CitiusTech: Provides health information technology services, including AI-powered solutions for healthcare companies. (en.wikipedia.org)
In the healthcare virtual agents space, several companies offer innovative solutions to enhance patient engagement and streamline administrative tasks. Here are some notable providers:
TeamFicient Healthcare TeamFicient Specializes in HIPAA-trained virtual assistants experienced in roles such as medical receptionists and billing specialists. Their services integrate seamlessly with various EHR systems, including Epic and Cerner. (teamficient.com)
Pearl Talent hiring Medical Virtual Assistant - REMOTE - SR010 • Remote (Work from Home) | Himalayas Pearl Talent Sources top-tier healthcare virtual assistants, offering cost-effective solutions with a quick placement timeline. They provide embedded team members tailored for health tech, telehealth, and various medical practices. (pearltalent.com)
Avaamo Collaborates with Automation Anywhere to Offer Conversational AI to RPA Customers Avaamo Offers a conversational AI platform with customizable, HIPAA-compliant virtual assistants designed to handle tasks like appointment scheduling and patient outreach. (elion.health)
SoundHound AI & Allina Health Launch AI Agent SoundHound AI Provides AI agents for healthcare that deliver patient access experiences through voice AI and generative AI, enhancing interactions for patients and staff. (soundhound.com)
Clearstep | AI Triage, Scheduling & Care Navigation for Health Systems Clearstep Develops AI healthcare assistants to guide patient journeys and optimize care team efficiency, offering solutions like virtual triage and symptom checkers. (clearstephealth.org)
These companies are at the forefront of integrating virtual agents into healthcare, aiming to improve patient experiences and operational efficiencies.
The assistant reliably describes Basata when asked by name but did not surface the company unprompted among notable vendors in the healthcare virtual-agents category or in recommendation lists. The DIRECT description matches press reports and public profiles, but Basata does not yet appear to be broadly surfaced by the assistant for the category.
- AI outputs can vary between runs and may surface different competitors on different queries.
- Category/recommendation lists tend to emphasize larger or longer-established vendors and can omit newer startups with limited web footprint.
- The DIRECT information appears sourced from recent press coverage (e.g., Morningstar PR) and LinkedIn; such sources can reflect company claims and should be independently verified for diligence.
Risks & Red Flags
No material public risk signals found. An absence of public concerns isn’t a clean bill of health — early or private companies may simply not generate coverage.
An absence of public reports is not proof of absence of problems: private disputes, unreported incidents, or matters confined to non-public customer contracts could exist.
Basata appears to have limited coverage in independent news, regulatory, and court databases; lower public visibility reduces the likelihood of discovering issues via open-source checks.
Only one on-topic public page (the company LinkedIn profile) was identified in this review; further diligence (references, contracts, security audits, customer interviews) is recommended for material investment decisions.
Compiled by AlgoTurk from public web sources · . Not investment advice.